DAY ONE
PERSONALITY AND CONFIDENCE

• Carry the self with confidence
• Identify appropriate and inappropriate decorum
• Show the proper way to meet and greet people in business and social occasions.
• Demonstrate courtesies in dealing with clients, industry partners, superiors, peers and staff
• Manage professional and personal interactions

INTERPERSONAL SKILLS

• Interpret communication signals and behavior patterns
• Practice how to ask the right questions, elicit desired responses, clarify, respond appropriately and confirm agreements
• Respond to emotional conversations with composure and develop skills in managing feelings in such situations
• Identify and adjust your communication style and recognize the rewards and risks in adjusting your style with others
• Communicate with people with difficult communication styles

DEALING WITH DIFFICULT PERSONALITY TYPES

• Articulate how attitudes and actions impact others
• Describe effective techniques for dealing with difficult
• Discuss coping strategies for dealing with troubling people and complex situations
• Identify times when they have the right to walk away from volatile situations
• Using techniques for managing and dealing with anger

DAY TWO
EMOTIONAL INTELLIGENCE

• Understand the biological basis and business case for emotional intelligence
• Recognize the four core EQ skills in work life and relationships
• Focus on specific ways to practice and improve their emotional intelligence
• Identify how the four Team EQ skills impact day-to-day team functions:
• Emotion Awareness
• Emotional Management
• Internal Relationship Management
• External Relationship Management

UNDERSTANDING AND MANAGING STRESS

• What is Stress?
• How can I Recognise Stress in Myself
• Analyse Your Own Stress Profile
• Methods of Personal Stress Management
• Stress in the Workplace
• Implement a Stress Management Plan
• Breaking Old Patterns and Developing New Mind-Sets
• Stress Management Tips